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Andrew is one of the founders of BACK Consulting and represents the firm in Sales, Marketing and Business Development.
Andrew started his career with a Royal Air Force Flying Scholarship and became a pilot at the age of 17 before moving into law and technology with a large Newcastle law firm. His career path took him to work on implementation of a UNIX based software systems and acted as system administrator before designing and specifying a case management solution for law firms being unimpressed with the applications available on the market.
Andrew engaged a software developer to work with his firm in the design and commissioning of his own in-house practice management tool to automate his business processes he successfully automated his entire practice and increased turnover by 300% without staff additions. His love affair with legal technology automation had begun.
In January 2000, Andrew joined top 100 law firm Ward Hadaway to lead their Collection Services Team. He built a team managing outsourced collections and outsourced credit management scaling the business substantially in his time with the firm and leading the charge with the implementation of advanced SQL based case management software packages. This included time recording, workflow automation, document management and assembly components.
Andrew’s principal responsibilities included advising clients on risk management and IT Solutions and techniques; delivering training to clients and staff, promoting the business of the firm, managing clients and customer relations.
Andrew has become an accomplished speaker on technology and business automation with engagements in San Francisco, Miami, New York, Dublin and Durban. His passion for improving how services and business processes are delivered continues and he is helping lead the charge towards a no touch office environment for business process automation.
Email Andrew on acharlton@backconsulting.co.uk or call him on 0754 9049830.
